brightwheel Security FAQs (2023)

FAQs

How secure is brightwheel? ›

Highest financial data security and compliance levels (PCI Level 1) for invoicing and processing payments, so no confidential banking information is stored on brightwheel. Ongoing reliability with 99.9% uptime and fraud protection with 24x7 monitoring by a dedicated in-house team.

Customize Your Check-in Code

Here's how to do this from your profile in the app: Tap the Edit icon next your check-in code. You will see a red-orange screen with your current code displayed. Enter a new 4-digit code.

The most likely reason the platform will not load is due to a local network or connectivity issue. In order to have a good experience using brightwheel, you should at least have a 50Mbps per second connection.

Parent contacts can upload photos of activities, milestones, and more! Student contacts that have been added as a Parent contact may have the ability to add a photo of a student to the student's feed using the mobile app. This allows contacts to share photos of activities, projects, milestones, and more!

Depending on the school's settings and the activities they choose to log, parents and families can see check-in/out records, photos, videos, food & potty tracking, and learning milestones! To view the student's feed on the mobile app, simply tap on the student's name from the home screen.

The IRS form 1099-K is issued for all programs that process more than $20K and 200 ONLINE transactions in the given tax year. This form reports the total gross volume of online payment transactions made through brightwheel. Brightwheel will mail a 1099-K for each program that meets these requirements by January 31st.

Please note: Only parents listed on the child's profile will be able to view the messages sent between parents and staff. Other parents not listed as a contact on the child's profile will not be able to view these messages.

Parents can send and see messages, Family can only send messages, and Approved Pickups/Emergency Contacts cannot see or send messages at all.

Similar to text messages or emails, while brightwheel messages can be deleted by Admins, they can't be edited once they're sent.

Can I check my hours on brightwheel? ›

Log in on the web. Navigate to the Reporting section. Click on the Timecards option under Staff Reports.

Brightwheel also allows payers to pay via credit and debit cards. Accepting credit card payments is disabled by default, but this option can be turned on in the Billing Settings. Turn this setting ON if you would like to accept credit card and debit card payments.

This can occur if an incorrect code is entered too many times in a small timeframe and is a precaution we will take to ensure no one is trying to enter your account besides you. If you have tried all available options to get logged in but are still having trouble, please Contact Support for assistance.

Use the built-in calendar to schedule events. Parents can view this calendar anytime from their child's profile. There is no need to have a separate calendar to keep track of all the important events at your program because brightwheel has one built-in!

Photos and videos on a child's feed can be downloaded from within the app or on the web. Simply locate the media to be downloaded and tap the download icon.

An ordinary photo, or photos that may be embarrassing for kids but common for parents to take-- such as nude baby photos-- likely won't get very far in a court. "It would be a hard case in the U.S." Chander said. "There'd be no special privacy invasion claims a child would have against a parent."

People and businesses cannot post your child's likeness for any commercial purposes without the express, written permission of the child's guardian. Contact your child's school, daycare, and any place your child regularly visits to request no photos of your child be reproduced by the institution.

There is no law preventing people from taking photographs in public. This includes taking photos of other people's children. If you are taking photographs from private land, you need to have the land owner's permission.

Parental controls are features or software that allow you to monitor and restrict what a person does online. There are a wide variety of programs that do such things as block and filter websites and content, record their activities, limit their time online, and view their browsing history and communications.

Parental controls allow parents to filter and block websites and apps, limit the amount of time spent on online devices, restrict screen time, and even track browsing history minute-by-minute.

What can Smart family see? ›

The IRS goes about verifying a provider's income by evaluating contracts, sign-in sheets, child attendance records, bank deposit records and other income statements. Generally, the actual method the IRS uses to verify a child-care provider's income is determined on a case-by-case basis.

Federal law requires a person to report cash transactions of more than $10,000 to the IRS.

Claiming too many charitable donations

The government offers income tax deductions to encourage charitable giving—after all, helping others is beautiful. If you donate what appears to be too much, though, your charitable donation deductions can trigger an audit.

Yes, it's definitely possible for someone to spy on your text messages and it's certainly something you should be aware of – this is a potential way for a hacker to gain a lot of private information about you – including accessing PIN codes sent by websites used to verify your identity (such as online banking).

View Text Message With Google Family Link. Google family link can allow you to see your kid's text messages, SMS text, and social media texts and block some activities. Step 1. Download the Google family link (parent) on your device.

Text messages trackers can monitor when a text message was queued, sent, and delivered successfully on Android or iOS. SMS trackers are typically external applications that can track exactly where an applicable message is throughout the sending process.

For example, if you know that match is your maternal aunt, and you see that we assigned her to parent 1, then parent 1 is your maternal side–which makes parent 2 your paternal side. Parent 1 in ethnicity inheritance will always be parent 1 in your matches, and parent 2 in one will be parent 2 in the other.

Unconditional love, not unconditional approval: lighthouse parents believe in giving their child unconditional love, but they will set boundaries and disapprove of unacceptable behaviour.

Brightwheel's pricing beings at $125 USD per month for 50 children. They offer a free trial and also have a free version.

Can delete text messages be recovered? ›

If you simply delete a text, they are still available. And there are common forensics tools used by both law enforcement and civil investigators to recover them.

Touch and hold the message you want to delete. Optional: To delete multiple messages, touch and hold the first message, then tap more messages. Tap Delete to confirm.

Tools like Microsoft Excel and Google Sheets are widely used to track employee hours. Typically, employees will add their work hours each day and submit the timesheet for approval at the end of the week. Their total working hours will be calculated automatically if the spreadsheet is set up with the correct formulas.

Please Note: There may be processing fees associated with either payment method. Please contact the childcare provider for more details on the difference in credit card or ACH fees.

Under Staff reports, select Payroll or Timecards. Leave the Select Employee field blank to run the report for all staff members. Select the needed date range. Click Apply to generate the report.

It is quite common across providers using brightwheel for parents or other student contacts to also operate as a teacher or staff member. In order to facilitate this, the user will be required to set up TWO brightwheel accounts. Each account offers a different level of access for a teacher compared to student contacts.

Room Device Mode

This feature allows: Administrators to lock the device by room, allowing multiple staff members to use the same device. Teachers assigned to a specific classroom will be able to check kids in and post activities without having to log into their own accounts.

Why is this happening? Only administrators, who have either the Super Admin role or the Google Meet hardware privilege, have full access to all calendars in a domain and can see all event details. This occurs regardless of whether individual users have shared calendars with them.

How do I stop people from seeing my calendar? ›

With this in mind, deleting or erasing a student profile is not an option. Instead, administrators can use student enrollment statuses to organize and filter out archived students.

Send a Message on the App

Please note: Only Parents can see the messages in a student's profile. Family Contacts can send but not receive messages. Approved Pickups and Emergency Contacts have no access to messages.

Pricing Overview

Brightwheel's pricing beings at $125 USD per month for 50 children. They offer a free trial and also have a free version.

With this in mind, deleting or erasing a student profile is not an option. Instead, administrators can use student enrollment statuses to organize and filter out archived students.

It's important to note that brightwheel is not responsible for any overdraft or processing fees due to processed payments.